Design Waver Refund Policy

Refund Policy

Thank you for choosing Design Waver.com for your design needs. This refund policy outlines the terms and conditions regarding refunds for our services. By using our services, you agree to adhere to the following refund policy:

  1. Refund Eligibility
    1. Refunds may be provided in the following situations:
      1. Failure to deliver services: If we are unable to deliver the agreed-upon services due to unforeseen circumstances, technical difficulties, or any other reasons beyond our control, you may be eligible for a refund.
      2. Dissatisfaction with the delivered work: If you are not satisfied with the final deliverables and have provided reasonable feedback and opportunity to revise the work, you may be eligible for a refund
  1. Refund Process
    1. To request a refund, you must submit a written refund request via email to our customer support within 15 days and reply within 2 business day from the date of service delivery or completion.
    2. Your refund request must include:
      • Your full name and contact information
      • Order or project details
      • Reason for the refund request
      • Supporting documentation or evidence, if applicable
    3. We will review your refund request and respond within a reasonable timeframe.
  1. Refund Decisions
    1. Refund requests will be assessed on a case-by-case basis, taking into consideration the specific circumstances and the terms agreed upon in the initial agreement.
    2. We reserve the right to reject refund requests if:
      • The refund request is not submitted within the specified timeframe.
      • The refund request does not meet the eligibility criteria outlined in this refund policy.
      • The services have been completed and delivered as agreed upon, and no valid reason for a refund is provided.
    3. If your refund request is approved, we will process the refund within a reasonable timeframe, and the refund will be issued through the original method of payment.
  1. Non-Refundable Items
    1. The following items are generally non-refundable:
      • Any services or work that has been completed and delivered as agreed upon.
      • Customized or personalized designs that meet the agreed specifications.
      • Third-party fees or expenses incurred during the project, unless otherwise agreed upon in writing.
  1. Changes to the Refund Policy
    1. We reserve the right to modify or update this refund policy at any time. The updated refund policy will be posted on our website, and the "Effective Date" at the top of the policy will be revised accordingly. Your continued use of our services after the effective date of any modifications constitutes your acceptance of the updated refund policy.
  1. Contact Us
    1. If you have any questions or concerns about this refund policy, please contact us at:
      Design Waver.com
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